What Information We Hold and Why
When you open an account with us, we collect the details you provide during registration — your name, contact information, and the payment method you choose. If you deposit using Touch 'n Go eWallet, Boost or GrabPay, we record the transaction reference and amount so your
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account wallet reflects the correct balance. We also collect device identifiers, session logs and browser data to keep your account secure and to ensure continuity when you switch between your phone and another device. We do not store your full e-wallet credentials or PIN — those
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stay within your payment app. Usage data, including which sections of the platform you visit, helps us serve you relevant content and resolve account queries faster. Players in Kuching and across Malaysia who contact support are also asked to verify identity before any account change is
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processed. We retain your data for as long as your account is active and for a period afterwards as required by applicable law. You may request a copy of the data we hold at any time.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.